Return and Refund
For any complaint, such as in the case of lack of conformity of the products delivered, the online Buyer must immediately contact Cashmerewool by registered mail with return receipt to the following address:
CO.BI srl
Via Milan 91
13900 BIELLA BI
Tel 3348380718
Cashmerewool undertakes to respond to all requests received within a maximum of 7 working days.
Right of withdrawal
The online Buyer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the cases of exclusion provided for in the following point 10.
To exercise this right, the online buyer is required to inform Cashmerewool of his decision through an explicit declaration within 14 days from the date of receipt of the Products.
This declaration may be exercised by means of a communication sent by registered letter with return receipt, addressed to:
CO.BI srl
Via Milano 91
13900 BIELLA BI
or by email to the address
cashmerewoolrmarketing@gmail.com
If the online Buyer intends to exercise the right of withdrawal before receiving the Products, the withdrawal notice may be sent at any time before their receipt.
Effects of withdrawal
In the event that the right of withdrawal is exercised, the online Buyer must return the goods received, without undue delay, within and no later than 14 days from the day on which Cashmerewool was informed of this decision: the shipment of the returned goods must be sent, together with a copy of the purchase invoice, to the address
CO.BI srl
Via Milano 91
13900 BIELLA BI
ITALY
The products must be returned in the same box in which they were received and the costs of the relative shipping, unless otherwise agreed between the parties, are the responsibility of the sender.
In this case, the online Buyer will be refunded, within 14 days from the date of receipt of the withdrawal notice, all payments he has made to Cashmerewool including delivery costs.
These refunds will be made using the same payment method used by the online Buyer for the initial transaction, unless otherwise expressly agreed; In the case of bank transfer, the online Buyer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN). In the case of payment by cash on delivery, Cashmerewool will make the refund to the current account indicated in the return request made by the buyer.
In any case, the online Buyer will not have to bear any costs as a consequence of such reimbursement.
Conditions for exercising the Right of Withdrawal
a) The right does not apply if the online Buyer is not a consumer and therefore, for example, has requested the sending of an invoice.
b) The right applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, it is not possible to exercise the right of withdrawal on only part of the purchased Product.
c) the right does not apply in the case of products made to measure or clearly personalized;
d) the right does not apply in the case of products which are liable to deteriorate or expire rapidly
e) in the case of sealed products which are not suitable for return for hygiene or health protection reasons or which have been opened after delivery.
In cases of exclusion of the right of withdrawal, Cashmerewool will return the purchased Products to the online Buyer, charging the latter the shipping costs.